Posts Tagged ‘customer service’


I have stopped reading regular “social media” experts. What I like about the social CRM crowd is they don’t talk about “how to set up your Facebook” page. Instead they are focused on tying social back to the organization.

via World’s Most Incomplete List of Social CRM Experts | The Funnelholic.


I have been definitely feeling post-social of late (I think it shows as I’m posting less and less about it). I think it might be because I’m reading the wrong stuff. Thinking that the “social CRM” avenue might be my escape hatch.

From a gov/communicator perspective I like the idea of directing social media effort in a customer service direction. Allows for official participation in social channels without all the baggage of dealing with “hot issues.” Better, it’s a way to provide concrete help to the people we serve. I think it has potential to provide a bigger bang for the buck than using social as a channel to do what we’ve always done (e.g. tweeting links to news releases).

I haven’t seen much evidence of the GoC using social media in this vein. Have you?


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