“Government 2.0” means many things to many people. Here’s a list of a few variants, with some (slightly) tongue in cheek observations. :+)
- social media focus: using social media for government communications/marketing/outreach. This is about the outward face of government, mostly the domain of government communicators and marketers of the digital persuasion. Oh and” social media experts.” Looking into using Twitter, Facebook or blogging to replace , er, complement more traditional forms of government communications activities. Worried about user-generated content and approval processes. Convinced that the press release is dead.
- web 2.0 tools focus: using web 2.0 tools for improving work processes in government. This is the most inward looking “stream” within government 2.0. Concerned with improving efficiency and effectiveness in the daily work of a wide range of public servants. Looking into collaboration tools such as i.e. wikis. Worried about workplace silos and restrictive rules. Convinced that technology is the answer.
- transparency focus: releasing more government data online in usable/re-usable forms. This is a strain that’s perhaps more common from the outside looking in, as various activists and stakeholders want to get their hands on, er, aim to improve public access to government information. Worried about a healthy democracy. Convinced that there’s a hidden agenda.
- mashup focus: government as a platform that citizens can customize or build from. This is also a common approach outside of government, overlapping with the transparency folks. Looking into new service delivery models where end users benefit from an intermediary layer of tech-savvy entrepreneurs or philanthropists who repackage government services for citizens online. Worried about — actually I’m not sure what these folks are worried about, because they’re … Convinced that they know better.