From Andrea Dimaio at Gartner:
Government 2.0 is rapidly reaching what we at Gartner call the peak of inflated expectations. This is the highest point in the diagram called “hype cycle”, which constitutes one of our most famous branded deliverables to our clients and that often feature on the press.
Almost all technologies and technology-driven phenomena go through this point, at variable speed. A few die before getting there, but many stay there for a while and then head down toward what we call the “trough of disillusionment”, i.e. the lowest point in that diagram, to then climb back (but never as high as at the peak) toward the so-called “plateau of productivity”, where they deliver measurable value.
If one looks at what is going on around government 2.0 these days, there are all the symptoms of a slightly (or probably massively) overhyped phenomenon. Those that were just early pilots one or two years ago, are becoming the norm. New ideas and strategies that were been developed by few innovators in government are now being copied pretty much everywhere.