Defining the roles within digital engagement at Helpful Technology.
Great little doc in presentation format. Describes the roles for an ideal web team, one with a social media focus and operating in a Web 2.0 mode.
Love especially the Commuity Manager and Social Reporter roles… These are types of positions that government comms shops should be looking at creating if they are in any way serious about getting involved in the participatory web.
This comes from Steph Gray, who heads up the social media efforts at DIUS, a UK government agency concerned with higher learning and innovation.
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