This week, I had the pleasure of attending a talk given by Brendan Hodgson on crisis communications in the new digital environment. Very worthwhile; lots of food for thought.
One of the threads running through his presentation was on anonymity. The gist more or less being: anonymous blog posts or comments have very little authority, and as such don’t need to be taken too seriously. So if some random anonymous hater slags you or your organization online, it’s really not something to get yer knickers in a knot over. In fact, responding to these folks could make things worse.
Which reminded me of this:
Man I love that graphic. So funny, so true. (And as I’ve recently discovered, also so very old, but who cares?)
Update: Brendan has also blogged another question that arose during his talk – on a topic that’s near and dear to every federal communicator’s heart: official languages.